Jen Ludwig has joined our team to manage the national expansion of our dental lab network, with a goal of opening 10–15 labs across the U.S. Jen brings over 25 years of experience in the dental lab industry and has managed operations at scale.

She has managed the full scope of business operations, including the ability to grow relationships with dentists, regularly organizing study clubs and CE events that strengthen trust and partnerships.

In addition to her business acumen, Jen is deeply engaged in the profession. She was the Chair of the Foundation for Dental Laboratory Technology, sat on multiple boards, and served on the advisory board for the MATC Dental Technician Program. Her contributions to the industry have been recognized nationally, including her biggest achievement being named CDT of the Year in 2023.

What sets Jen apart is her passion for both the business and people side of dental labs. She has successfully led teams through ownership transitions, vendor negotiations, and rapid growth strategies, all while maintaining strong, respectful relationships across the industry.

Damien has been instrumental in transforming our dental equipment refurbishing and repair business. What started as just five machines under a desk has grown into a full warehouse operation.

Damien brings exceptional technical expertise in electronics, circuit board repair, wiring diagrams, robotics, and CNC operations. He developed our remote diagnostics and repair approach that now allows us to walk dentists step-by-step through troubleshooting and fixing their equipment.

In addition to his technical ability, Damien has stepped into a broad leadership and business management role. 

In his previous role as one of the lead instructors at the Milwaukee Robotics Club, Damien honed both his technical expertise and his ability to guide others through advanced problem-solving. That experience, combined with his creativity and precision, has enabled him to engineer solutions to some of our most challenging and complex repairs.

We are excited to welcome Ericka Thorn to the CAD/CAM DOCS Lab team as our new Midwest Customer Service Representative! Ericka brings more than 30 years of experience in the dental industry, along with a unique blend of clinical, educational, and sales expertise. She began her career as a dental assistant and spent over a decade working in specialty practices, including periodontics, oral surgery, endodontics, and orthodontics. As a licensed EFDA and Registered Dental Assistant, she has always been passionate about helping dental teams provide exceptional patient care. Most recently, Ericka served as a Dental Assisting Instructor, helping educate and mentor the next generation of dental professionals. Prior to that, she worked as a Territory Sales Representative, where she built strong relationships with dental offices, universities, and residency programs throughout the region.  Ericka’s extensive knowledge of dentistry, combined with her passion for customer service and relationship building, makes her a perfect fit for the CCDL family. She understands the daily challenges dental teams face because she’s lived them firsthand, and she is dedicated to helping our doctors and practices find solutions that support both efficiency and outstanding patient outcomes.

Based out of Minneapolis, Ericka will support customers throughout Minnesota, Wisconsin, Illinois, and the surrounding Midwest region.

When you connect with Ericka, you’ll quickly discover her enthusiasm for dentistry, her commitment to helping others, and her genuine desire to build lasting partnerships. Please join us in giving Ericka a warm welcome to the CAD/CAM DOCS Lab team!